Specialities: Contact Centre Specialist, Customer Service and Frontline Sales Training Vicki is an enthusiastic and creative trainer with 10 years experience in various areas of Learning and Development. Her main focus is to create a positive culture and an encouraging approach for learning, motivating individuals to discover and apply their own qualities.
Vicki has many years experience training customer satisfaction, sales and coaching and is a contact centre specialist. Within this area she excels at helping to deliver bottom line results to organisations through improvement in customer service, telephone techniquies, telephone sales, contact centre quality and coaching. her most recent projects have included contact centres in Sydney and Malaysia.
Vick has worked for some great brands such as the Commonwealth Bank, Virgin Blue, Qantas, Sydney Water, Westpac and TABcorp.
Contact Vicki at firstname.lastname@example.org