The Emotionally Intelligent Team

From the Desk of Nick Mills To be effective, teams needs to create emotionally intelligent norms that build trust, group identity, and group efficacy. It’s not as difficult as it sounds — you just need to behave in ways that build relationships both inside...

Assertive to the right degree

Organisational culture rewards assertiveness, and yet it’s not always possible to be assertive. Some people are naturally shy and reticent. They find it impossible to ask for that raise they know they deserve. Others, who might be assertive in some contexts, find...